Frequently Asked Questions

Orders and Customization
  • 1. How can I customize my glove?

    In the customization section of our website, you can select your preferred glove model, leather material, colors, stitching pattern, logo placement, and more. Our user-friendly interface makes it easy to design a glove that suits your style and performance needs.

  • 2. Can I make changes after customizing my glove?

    Once the order is placed, changes cannot be made, as production begins immediately. Please review your design and options carefully before confirming your order.

  • 3. How long does it take to make a customized glove?

    All customized gloves are crafted and shipped within 4-6 weeks after ordering. We use premium leather and follow a precise, handmade process to ensure that the glove you receive is worth the wait.

  • 4. How do I choose the right glove size for younger players?

    For most elementary or lower middle school players, a glove size labeled S or M typically offers a good fit. A helpful guideline is to use the player's batting glove size as a reference. if they wear a youth medium batting glove, a medium glove fit will usually be comfortable. For upper middle school and high school players, L size is most commonly used

  • 5. How Do I Choose the Right Hand Fit?

    For elementary and early middle school players, choose size S or M. Middle and high school players should choose size L. As a rule of thumb, it's most convenient to match your batting glove size.

Product and Quality
  • 1. What materials are used to make the gloves?

    All of our gloves are crafted from premium, high-grade natural leather, with materials carefully selected for durability and performance. Each glove ensures a luxurious feel and outstanding durability.

  • 2. Is there a warranty for customized gloves?

    Yes, customized gloves are also covered by our warranty. We offer an exchange service for manufacturing defects within 3 months of purchase. However, normal wear and tear from use is not covered by the warranty.

Shipping & Returns:
  • 1. How long does shipping take?

    For customized gloves, shipping typically takes 4-6 weeks after production is completed. Additional time may be needed depending on your location.

  • 2. Can I return or exchange my glove?

    Customized products are made to your specifications and cannot be returned or exchanged due to a change of mind. However, if there is a defect in the product, please contact our customer service team for assistance.